ZOE: The world's first virtual personal cruise assistant

MSC Cruises, a global cruise line registered in Switzerland and based in Geneva has announced to introduce a new virtual assistant for passengers named ZOE. This device uses guest- centric technology and will definitely create new amazing experience..

About ZOE

Before ZOE, there is no virtual personal cruise assistant for passengers. This device is a voice-enabled artificial intelligence (AI) tool which is available in any staterooms. People coming from different countries can request ZOE about on board services in different languages because there are 7 languages included in it. What guests have to do is saying “OK ZOE”, then she will immediately answer and help them solve their problems.

It is very easy for people to use this kind of device/ Ph: MSC Cruises

MSC Cruises will equip its MSC Bellissima, MSC Grandiosa and MSC Virtuosa with ZOE so as to enhance the guest experience the most. According to MSC Cruises’ CEO Gianni Onorato, their company was trying their best to include the latest technology such as artificial intelligence to provide customers the best experience on their vacation. That was the reason why ZOE was launched.


Customers now can customize and personalize their experience thanks to the revolutionized platform of ZOE/ Ph: Youtube

The partnership with MSC Cruises and HARMAN International

ZOE being launched successfully is due to the corporation with MSC Cruises and HARMAN International. They offer cruise expertise as well as the best- in- class expertise in voice- enabled technology in order to enhance the guest experience from the start to the end. People can enjoy their experience wherever they are.

In conclusion, for all the thing ZOE can give passengers, it deserves to be the best virtual personal cruise assistant until now. People may not have to deal with awkward situation on their on board vacation anymore as ZOE is such a great supporter at anytime.

Related Articles