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How to improve patient experience in clinical practice?

May 18, 2020

Any patient would be anxious when they go to a clinic. Therefore, you need to learn how to ensure customer satisfaction to give them the best experience.

 

A clinician needs to give their patients the freedom to discuss / Ph: SHA Wellness Clinic

 

Patients often have specific concerns when they go to a clinic. That’s why it is important to give them a good experience while they are there. In that case, the mirror will be a good idea because not only does it help improve their self-esteem, but also a clinician’s frame of mind.

 

Give a patient positive experience with the mirror

 

Looking at the mirror is a good start for any consultation. Patients can see their reflection in the mirror and tell their clinicians what they like about it. This will be a positive experience for them as they often get nervous about their appearance in a first consultation. Of course, sometimes the patients can not see anything positive and that’s when a clinician needs to help them by pointing out how glow their hair is, how good their skin is, or how beautiful their eyes are. Then gently asks them if they would like to change or improve anything, gives them the freedom to discuss and allow them to take some control over an anxious situation.

 

How to ensure customer satisfaction?

 

It is really crucial to discuss the positive impact of the treatment to your patients, but you also need to talk about its limitations. This will help avoid negative rapport with their reflection. To get higher client satisfaction, you can also advise them to have a positive mind, think about the good things when they look at the mirror before going to bed. This will make their unconscious mind turns over as they sleep. Having a positive behaviour will help cure any scars. That’s why changing negative feelings or emotions of your patients to positive ones is important to reach the highest levels of client satisfaction.

By providing a positive mirror experience, and changing your patient’s behaviour, you can reach your client satisfaction goals.

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